Sharon Adomi

Virtual Assistant | Customer Support Specialist | Public Relations Professional

Not Provided, NG.

About

Highly dedicated and results-driven professional with proven experience as a Virtual Assistant, Customer Support Specialist, and Public Relations professional. Adept at resolving complex client issues, cultivating positive customer relationships, and ensuring exceptional satisfaction levels. Leverages strong communication, meticulous attention to detail, and a proactive problem-solving approach to deliver outstanding service and drive operational efficiency in fast-paced environments.

Work

K.Glam and fits

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Virtual assistant/ Appointment setter

Remote, Nigeria, Nigeria

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Summary

Currently serving as a Virtual Assistant and Appointment Setter for K.Glam and fits, enhancing client engagement and operational efficiency remotely.

Highlights

Optimized scheduling processes for client appointments, increasing booking efficiency by an estimated 20% through streamlined coordination.

Managed comprehensive administrative tasks, including email correspondence and data organization, to ensure seamless remote operations.

Provided proactive client support, addressing inquiries and facilitating communication to maintain high levels of satisfaction and engagement.

Utilized digital tools and platforms to effectively set appointments and manage virtual workflows, contributing to efficient business operations.

Temidayo primary school

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NYSC Intern

Akure, Ondo State, Nigeria

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Summary

Served as an NYSC Intern at Temidayo Primary School, providing comprehensive administrative, educational, and community support.

Highlights

Provided essential administrative support, managing records and coordinating school activities to ensure smooth daily operations.

Educated and mentored students as a class teacher, fostering a positive learning environment and contributing to academic development.

Coordinated and supervised sports activities, promoting physical fitness and teamwork among students.

Acted as a certified First Aid Officer, ensuring immediate response and care in emergency situations for student safety.

Actively participated in community development services, contributing to local initiatives and enhancing school-community relations.

Olislink

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Customer care representative

Calabar, Cross River State, Nigeria

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Summary

Managed customer interactions and supported daily operations as a Customer Care Representative at Olislink, ensuring efficient client service.

Highlights

Efficiently scheduled and managed customer appointments, optimizing daily workflow and reducing client wait times.

Maintained accurate and organized client records, improving data accessibility and operational efficiency.

Provided crucial support in daily operational tasks, contributing to seamless service delivery and team productivity.

Enhanced client relations by addressing inquiries and providing solutions, fostering positive customer experiences.

Education

International College of Safety management

Ekiti, Ekiti State, Nigeria
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Post graduate Human Resources management

University of Calabar

Calabar, Cross River State, Nigeria
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Bachelor in Art History and International

Languages

English

French

Skills

Organizational skills

Organizational skills.

Cash handling

Cash handling.

Food preparation

Food preparation.

Microsoft office

Microsoft office.

Fashion designing

Fashion designing.

Customer service

Customer service.

Oral and Written Communication skills

Oral and Written Communication skills.